Privacy Policy
How Excommunicado Security Group collects, uses and protects the personal information you provide through this website.
Last updated: June 2026
Excommunicado Security Group ("we", "us" or "our") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to information collected through this website and related enquiries.
Information We Collect
We collect personal information that you choose to provide to us, primarily through our online quote and contact forms. This may include:
- Your name
- Your phone number
- Your email address
- Your suburb or service area
- The details of your enquiry, including the type of service required, property type and any information you include in your message
We also collect limited technical information automatically when you visit our website, such as your browser type, device, pages viewed and approximate location, through analytics tools described below.
How We Use Your Information
We use the personal information you provide to:
- Respond to your enquiry and prepare a quote
- Contact you about the security services you have asked about
- Provide, manage and improve our services
- Keep records of our communications with you
- Understand how visitors use our website so we can improve it
We do not use your information for unrelated marketing without your consent.
Disclosure of Your Information
We do not sell your personal information. We may share it only:
- With our staff and contractors who need it to respond to your enquiry or deliver the services you have requested
- With trusted service providers who help us operate our website and communications, who are required to protect your information
- Where we are required or authorised to do so by law, or to protect the rights, safety or property of any person
Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure. Information submitted through our forms is transmitted securely and stored using reputable service providers. We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law, after which we take reasonable steps to destroy or de-identify it.
Cookies and Google Analytics
Our website uses cookies and Google Analytics to understand how visitors use the site, such as which pages are viewed and how people arrive at the site. This helps us improve our content and services. Google Analytics may set cookies and collect information in an aggregated, generally non-identifying form. You can disable cookies through your browser settings, although some parts of the site may not function as intended if you do.
Your Rights
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, or if you have a privacy concern or complaint, please contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Contact Us
For any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: info@excommunicado.com.au
- Phone: 02 9191 7381
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with a revised "last updated" date. We encourage you to review this page periodically.