Privacy Policy

How Excommunicado Security Group collects, uses and protects your personal information in line with the Australian Privacy Principles.

Excommunicado Security Group ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information, and how we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing your information through our quote form, you consent to the collection and use of your personal information as described in this policy.

Information We Collect

We collect personal information that you provide to us directly, primarily through our online quote request form. This may include:

  • Your full name
  • Your phone number
  • Your email address
  • Your Sydney suburb or service area
  • Details of your enquiry, including the service required, property type and any information you choose to include in your message

We may also collect limited technical information automatically when you visit our website, such as your browser type, device information and general usage data, as described under "Cookies and Analytics" below.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Responding to your quote requests and enquiries
  • Providing, arranging and managing our security services
  • Communicating with you about your enquiry or engagement
  • Maintaining accurate business records
  • Improving our website and the services we offer
  • Meeting our legal and regulatory obligations

Disclosure of Your Information

We do not sell, rent or trade your personal information to any third party. We may disclose your information only in the following circumstances:

  • To our staff and contractors who need it to respond to your enquiry or deliver our services to you
  • To service providers that support our business operations (for example, our website and email providers), subject to appropriate confidentiality obligations
  • Where we are required or authorised to do so by law, or to comply with a lawful request from a government or regulatory authority

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes secure storage, restricted access to personal information and the use of reputable service providers. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law, after which it is securely destroyed or de-identified.

Cookies and Analytics

Our website uses cookies and similar technologies to help it function and to understand how visitors use the site. We use Google Analytics to collect aggregated, anonymised information about website traffic and usage, which helps us improve our website and services. This information does not personally identify you. You can disable cookies through your browser settings, though some parts of the website may not function as intended.

Your Rights

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make such a request, please contact us using the details below. We will respond within a reasonable timeframe. If you have a concern about how we have handled your personal information, you may also lodge a complaint with us, and we will work with you to resolve it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page, and the "Last updated" date below will be revised accordingly.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Last updated: June 2026

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