Not every security company is the same. Response times, licensing compliance, reporting quality, and the actual professionalism of deployed officers vary significantly. Excommunicado Security Group was built around the standards that consistently let security companies down — so we could do the opposite.
In NSW, security personnel are required to hold a current security licence. We verify this before any officer is deployed. No exceptions, no unlicensed contractors filling gaps in a roster.
A 24/7 contact number is meaningless if nobody answers at 3am. Excommunicado Security Group maintains genuine around-the-clock availability with real humans, not voicemail.
Every patrol, every alarm response, every incident — documented in a written report provided to you. You should always know what happened on your site overnight. If a security company can't tell you, that's a problem.
We assess every site before quoting. If we can't provide what you actually need, we say so. We only take on engagements we can execute properly.
"Three years of guarding our Western Sydney warehouse. Not a single incident we weren't told about. Reliable."Operations Manager Manufacturing company, Blacktown
"When our alarm went off at 1am on a Saturday, someone answered on the second ring. That's the standard I expect."Property Manager Strata building, Chatswood
"Our previous security company would send different faces every week. Excommunicado gives us consistency. We know the officers by name."Office Manager Corporate tenant, Sydney CBD
"Ran a 400-person corporate event. Zero problems. Everything handled exactly as briefed."Events Coordinator Financial services firm, Parramatta
| What you should expect | What often happens |
|---|---|
| Licensed officers on every shift | Unlicensed fill-ins during busy periods |
| Written incident reports after every shift | Verbal updates only, nothing documented |
| A named account manager you can call directly | A general email inbox that takes 3 days |
| 24/7 phone response to alarm activations | Voicemail during overnight hours |
| Clear pricing with no hidden charges | Quoted rate plus add-ons in the invoice |
| Officers who know your site | New faces every week |
Start with licensing verification — every NSW security officer must hold a current licence from the NSW Police Force. Ask for proof before any officer is deployed. Then check insurance, request references from comparable Sydney clients, and trial with a single shift before committing to an ongoing contract.
Rates vary based on the number of officers, hours of coverage, type of service, and site requirements. Excommunicado Security Group provides free written quotes after a site assessment — call 02 9191 7381 or submit an enquiry.
NSW security licences are issued by the NSW Police Force and can be verified online through the NSW Government's licence check service. Ask any security company for the licence numbers of officers to be deployed at your site and verify them independently.
Licensing compliance, officer training standards, supervision, reporting quality, and genuine 24/7 availability are the main differentiators. The gap between professional operators and under-resourced contractors is significant — and often only becomes obvious when something goes wrong.
No obligation. Response within 2 hours during business hours.